Overview and login steps for accessing the Customer Journey Mapping module and visualizing end-to-end journeys across every stage.
This manual explains how to use the Customer Journey Mapping section in Xebo.ai to create, manage, and visualize end-to-end customer journeys across different stages.
It guides you through defining journey stages and descriptions, mapping channels and touchpoints, identifying pain points and opportunities, enriching journeys with media, and analyzing customer sentiment to gain actionable insights and improve overall experience design.
In short, its purpose is to help you design, visualize, and analyze customer journeys — so you can surface pain points, uncover opportunities, and generate actionable insights that improve the overall customer experience.
Follow these four steps to sign in and open the module.
Go to surveyhub.gov.ae to launch the platform.
You'll be redirected to the Xebo.ai Single Sign-On page. Enter your credentials to continue.
The landing page appears. Click the Customer Journeys module to navigate to the Customer Journey page.
You'll arrive at the Customer Journey page, where you can view all customer journeys within your organization.