Mapping Channels, User Flow, Feedback, and SWOT

Map channels, user flow, employee feedback/sentiment, and strengths/weaknesses/threats to a stage.

4.7.1 Map Channels to a Stage

The Channels field allows users to add the communication or interaction channels used in the selected journey stage.

Follow these steps to map channels to a stage.

Step 1: Click Add Channel under the Channel field.

Step 2: Enter the channel name in the Channel Name field.

Step 3: Enter the channel description in the Channel Description field.

Step 4: Select the required channel icon.

Step 5: Click Add.

4.7.2 Map User Flow to a Stage

The User Flow field allows users to create a visual flow by adding nodes and connecting them with edges.

Follow these steps to map user flow to a stage.

Step 1: Click Add under the User Flow.

Step 2: Enter the node name in the Enter node name field.

Step 4: Select the required shape from the Select shape dropdown list.

Step 5: Select the source node from the Enter source node name dropdown list.

Step 6: Select the target node from the Enter target node name dropdown list.

Step 7: Select the edge type from the Select the edge type dropdown list.

Step 8: Click Add.

4.7.3 Map Employee Feedback and Employee Sentiment to a Stage

The Employee Feedback and Employee Sentiment fields use the same configuration settings.

Follow these steps to map Employee Feedback or Employee Sentiment to a stage.

Step 1: Click Add Employee Feedback.

Step 2: Select the required option from the Metric dropdown list.

Step 3: Select the required value from the Select Date Filter field.

Step 4: Select the required survey from the Survey dropdown list.

Step 5: Click Add.

4.7.4 Map Strength, Weakness, and Threat to a Stage

The Strength, Weakness, and Threat fields use the same configuration settings.

Follow these steps to map Strength, Weakness, or Threat to a stage.

Step 1: Click Add Strength, Add Weakness, or Add Threat under the required stage.

Step 2: Enter the name in the relevant name field:

Step 3: Enter the details in the Description field.

Step 4: Click Add.