Adding Fields to a Journey Map

Add standard and custom fields to enrich a journey stage.

4.6 Add Fields

Follow these steps to add fields.

Step 1: Click +.

Step 2: Click Add Fields.

Step 3: Select the required field type from the Field Type dropdown list:

1. Channels: Adds a field to capture or display the channels used in the customer journey.
2. Pain Points: Adds a field to capture customer pain points in the journey.
3. Opportunities: Adds a field to capture improvement opportunities.
4. Sentiment: Adds a field to capture or display customer sentiment.

5. User Flow: Adds a field to capture the user flow across the journey.
6. Employee Feedback: Adds a field to capture employee feedback.
7. Employee Sentiment: Adds a field to capture employee sentiment.

8. Strength: Adds a field to capture strengths identified in the journey.
9. Weakness: Adds a field to capture weaknesses identified in the journey.
10. Threat: Adds a field to capture threats identified in the journey.
11. Custom: Adds a user-defined field based on the journey requirement.

Step 4: Click Add.

4.7 Add Custom Field

The Custom field type allows users to create a field based on their own requirement.

Follow these steps to add a custom field.

Step 1: Select Custom from the Field Type dropdown list.

Step 2: Enter the field name in the Field Name field.

Step 3: Enter the field description in the Field Description field.

Step 4: Select the required field element:

1. Textbox: Adds a text field for entering information.
2. Image: Adds an image field for uploading or displaying an image.

Step 5: Click Add.