Create a blank journey map and add and customize stages.

4.1 Create a Blank Journey Map.

The creation details are already covered in the Start Journey From Scratch pop-up. Click Create Blank Journey Map to create an empty customer journey map and add journey details manually.

After the blank journey map opens, users can add stages, fields, milestones, channels, user flow, sentiment, pain points, opportunities, and other journey details.

4.2 Add Stages

The Add Stages pop-up allows users to configure a stage and connect it to survey data.

Follow these steps to add a stage.

Step 1: Click +.

Step 2: Click Add Stages.

Step 3: Enter the stage name in the Stage Name field.

Step 4: Select the required option from the Metric dropdown list.

Step 5: Select the required survey from the Survey dropdown list.

Step 6: Select the required question from the Select Metric Question for Sentiment dropdown list.

Step 7: Select the required question from the Select Feedback Question for Painpoint dropdown list.

Step 8: Click SAVE.

4.3 Stage Customization

Follow these steps to customize a stage.

Step 1: Click the three-dot icon on Stage 1.

Step 2: Review the available stage options and select the required option:

1. Link Journey: Links the stage to another journey map.
2. Edit Stage: Updates the existing stage details.
3. Delete Stage: Removes the stage from the journey map.
4. Duplicate Stage: Creates a copy of the selected stage.
5. Select Color: Adds or changes the stage color.