2 Journey Overview Page

2 Journey Overview Page


 Understanding the Customer Journey Overview Page

What you’ll see on the main Customer Journey page.


2. Customer Journey Overview

The Customer Journeys page gives you an overview of all journey maps created in the system. From this page, you can view existing journeys, search for a specific journey, create a new customer journey, and access shared journeys.

  1. All Journeys: Displays all customer journeys available to the user.
  2. Shared Journeys: Displays customer journeys shared with the user.
  3. Search: Allows users to search for a customer journey by name.
  4. Create Customer Journey: Allows users to create a new customer journey map.

If no customer journey exists, the system displays No Data Foun

    • Related Articles

    • 3 Creating a New Journey

      Creating a New Customer Journey How to start a new customer journey using templates, AI, or a blank map. 3. Create Customer Journey The Create Customer Journey page allows users to create a new journey map using templates, AI, or a blank journey map. ...
    • 1 Getting Started

      Getting Started with Customer Journey Mapping Overview and login steps for accessing the Customer Journey Mapping module. 1. Customer Journey Mapping Overview 1.1 Purpose of this User Manual This user manual explains how to use the Customer Journey ...
    • 9 Managing Saved Journeys

      Managing Saved Journeys and Journey Actions View, copy, rename, share, or delete saved customer journeys. 5. Manage the Saved Customer Journey Once the customer journey is created and saved, users can manage it using the options available on the ...
    • 8 Creating with AI

      Creating a Customer Journey with AI Generate a customer journey automatically using AI. 4.8 Create Customer Journey with AI The creation details are already covered in the Start Journey From Scratch pop-up. Click Create with AI to generate the ...
    • 4 Building Stages

      Building Your Journey Map: Stages Create a blank journey map and add and customize stages. 4.1 Create a Blank Journey Map. The creation details are already covered in the Start Journey From Scratch pop-up. Click Create Blank Journey Map to create an ...