Getting Started with Customer Journey Mapping

Overview and login steps for accessing the Customer Journey Mapping module.

1. Customer Journey Mapping Overview

1.1 Purpose of this User Manual

This user manual explains how to use the Customer Journey Mapping section in Xebo.ai to create, manage, and visualize end-to-end customer journeys across different stages.
It guides users through features such as defining journey stages and descriptions, mapping channels and touchpoints, identifying pain points and opportunities, enriching journeys with media, and analyzing customer sentiment to gain actionable insights and improve overall experience design.

Overall, its purpose is to help users effectively design, visualize, and analyze customer journeys, enabling them to identify pain points, uncover opportunities, and generate actionable insights to improve the overall customer experience.

1.2 Getting Started on Customer Journey Mapping

Step 1: Go to Xebo.ai.

Step 2: You will be redirected to the Single Sign-On page of Xebo.ai.

Step 3: The landing page appears. From here, click the Customer Journeys module to navigate to the customer Journey page.

Step 4: You will now arrive at the customer journey page where you can view all customer journeys within your organization.