Widgets

Widgets overview page covers all the widget types available to users under the Dashboard creation section. The widgets help you present your survey data in visual form.

Xebo.ai offers you 19 different types of widgets. The widgets available are:

Bar Chart
Pie Chart
Donut Chart
Line Chart
Area Graph
Gauge Chart
NPS Chart
Data Trends
Simple Table
Response Table
Image
Video
Rich Text
Wordcloud
CSAT Chart
Multi CSAT Chart
Text Genie Widgets
SWOT Analysis

7.1 Bar Chart

A bar chart is used to presents categorical data with rectangular bars with heights or lengths proportional to the values that they represent. One axis in the chart shows the category or numerous fields and the other axis represents numerical data.

7.1.1 Use of Bar Chart

A bar chart is used when you want to show a distribution of data points or perform a comparison of metric values across different subgroups of your data. From a bar chart, we can see which groups are highest or most common, and how other groups compare against the others.

7.1.2 Bar Chart Customizations

With Xebo.ai, you get multiple designs, themes, and styles for the bar chart widget.

The options available are:

Widget Heading: You can add a widget heading that would appear on top of the widget. You can also insert piping using the Break by data. You can also pipe filter in the widget heading that can be seen on the Dashboard page. The widget heading allows you to give viewers an idea of what the widget depicts.

Widget Description: You can add a widget description that would appear on top of the widget. This allows you to mention details about the widget. You can make changes to alignment, text color, text size with the options available. The customizable options are:

Bold: This allows you to make your text bold.
Text size: Change the size of the text.
Text Color: You can manage the color of the text.
Alignment: Allows you to choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: When enabled, the total number of responses is shown on the top left side of the widget.

Select Value: There are minor customization options available under each Metric that you have added.

Change Color: Chane color of the data point for the metric.
Rename: Rename the Metric.
Duplicate: Duplicate the metric.
Change Chart Type: The available options are Column, Spline, Line and Area. This feature is useful when you wish to add more than one metric in the widget and want each metric to be represented uniquely.
Delete: Delete the metric.

Design: Manage the design of the Bar Chart. With Xebo.ai, you have the option to customize the designs of the widget. You can change the chart type, style, and design.

Type: Change the chart type. The available options are —

Vertical — This is the default design of the widget with the vertical stripes depicting the data
Vertically Stacked - Like the Vertical design, but when you apply nested by, the data for a single Break by field stacks on top of each other, whereas in the Vertical design, each nested data set appears side by side.
100% Vertically Stacked - This design stacks all bars to 100%, so every bar reaches maximum height regardless of count differences.
Horizontal - This design displays bars horizontally and swaps the X and Y axes.
Horizontal Stacked - Like the Horizontal design, but when you apply nested by, the data stacks within each bar instead of appearing side by side.
100% Horizontal Stacked - This design stacks all bars to 100%, so every bar reaches maximum height regardless of count differences.
Radial – With this design, all the bars are shown in a radial chart. The longer the arc of the bar, the higher value it denotes.

Style: Customize the style of the bars. You can toggle between a thick bar or a thin bar.

Theme: You can toggle between different themes. You have a total of 6 available options, each changing the color of the bars. You may choose to inherit theme from page.

Limit: With this, you can set the limit of the number shown on the Y-axis. The minimum value allows you to set the minimum value for the data on the Y-axis whereas the Maximum allows you to set the maximum value.

Label: With this, you can manage the label of the data fields. These options help you customize the information shown regarding the data in the widget.

Show Percent: When enabled, this would show the data in percentage. For example, if you have selected Count as the function and have two options with each having 100 as count, the data is shown as 50% for each bar.
Show Count: When enabled, this would show the count data of each bar. This would show how many responses have the selected answer choice in them.
Stack Percentage: Stack the percentage for each break by data. This is applicable when using Stack design for the bar chart. In such a case, you can see the percentage of each stack data with respect to the entire bar.
Show Base: This shows you the base data for each bar. In the case of the widget, the base data is the total responses in the value field.

X-Axis: Manage the design for the X-axis.

Show Axis: Enable or disable the X-axis line.
Show Zero values: When enabled, this lets you view the data set with their values as zero. For example, if you have any answer choice with zero selection, it is shown on the graph too.
Line Color: Change the color of the X-axis line.
Title: Modify the name to the Axis. This allows you to properly mark what the axis signifies.
Title Position: Modify the title position on the widget. You can toggle between the left, center, and right positions for the title.
Label: Label shows you the details of the data sets on the X-axis. These labels show what these individual bars signify.
Label Font Size: Change the size of the fonts of Label.
Multi-line label: You can have labels in multiple lines. Use this when your labels have too many characters and it is being overlapped by the adjacent label. You can use this feature to show you labels in multiple lines.
Label Position: Manage the position of the label.
Grid Lines: Insert grid lines between two bars. This acts as a separator for two data sets.

Y-Axis: Manage the design for the Y-Axis

Show Axis: Disable and enable the Y-axis line. When enabled it would show the Y-axis.
Line Color: Change the color of the Y-axis line.
Title: Add a name to the Axis. This helps signify what the Y-axis in the widget means.
Title Color: Change the color of the title. Customize your visual for the widget.
Label: Label shows you the details of the data sets on the Y-axis. You can enable the option to display or hide the labels on the Y-axis using this button.
Label Font Size: Change the size of the fonts of Label as per your need.
Label Position: Manage the position of the label. The available options are left aligned, center aligned or right side aligned.
Grid Lines: Include a grid line between two data sets. For example, if your Y-axis has 0 to 10 as their labels, this will create a grid line for every number, making it easy to comprehend your bar’s data in relation to Y-axis.
Show Base Grid Lines: Enable the base grid lines.

Show Legend: Legend refers to the metric details shown with the bar which indicate what the individual bar represents. For example, if you have Yes and No as two options, the legend is the detail which shows Yes and No and their respective color. You can toggle between four positions available — Top, Bottom, Left, and Right.

Tooltip: Tooltip refers to the information shown when you hover the cursor over the bar. There are further options available that can be enabled.

Tooltip: You can enable or disable it with the button
Show Percentage: Display the data of the bar in percentage when you hover over it.
Show Count: View the count of the data in a particular bar when you hover over it.
Show Base: Show base data in the bars. In the default case, it shows the total responses included in the value field.
Stack Percentage: Show the stack percentage in each bar. This is best used with vertically stacked or horizontally stacked.

Others: There are other options available that can be customized.

Transpose: With this, you can alter the data shown in your widget. Transpose means to change the order. If you have only Break by applied and you apply transpose, your data would become as one metric, stacked on top of each other. If you have Break By and Nested By both applied, the data will change its order. Your Break By data replaces with Nested By and vice versa. Below is an example of Transposed data with just only Break-By applied in the value. Both the options are stacked on top of each other. To create this type of stack, you need to have Vertically Stacked as your Chart Type.
Show in Percentage: When enabled, you see the data in percentage form. This is useful when you want a percentage representation of the data.
Rotated Axis: You can interchange both axes with this button. Once you use this, your X-axis becomes Y-axis and vice-versa.
Decimal Places: You can select how many decimal places will be shown in the data
Sort Fields: You can sort the fields in the widget in terms of the order in which they would appear. You have the option of ascending, descending, and no sorting.
Limit Fields: Limit how many fields are shown in the graph. Zero would mean all the fields.
Start Offset: The number you select here indicates the number of bars removed from the X-axis. If you select 2, 2 bars are removed from the start.
End Offset: This works similarly to the previous option. The only difference is that the number you select here reflects in the bars being removed from the right side of the X-axis. If you select 2, two bars from the end are removed.
Cut-Off Threshold: This allows you to set a threshold for the data on the Y-axis. The bar with data that crosses the threshold is shown and the ones below that won’t be shown.
Minimum Responses: Set the minimum response and any bar with fewer data won’t be reflected.
Club Options: Club all the answer choices under a single bar.
Hide in Mobile View: Hide the widget in the Mobile view.

7.2 Pie Chart

Pie Chart is a circular statistical graphic. It is divided into slices to show the numerical proportion of all the answer choices.

Each individual slice in the pie represents an individual data set and a representation of its value in respect to the whole.

7.2.1 Use of Pie Chart

Pie charts make sense to show a parts-to-whole relationship for categorical or nominal data. The slices in the pie typically represent percentages of the total. With categorical data, the sample is often divided into groups, and the responses have a defined order.

You can use a pie chart when you wish to show the comparison between individual data set with respect to the whole (100%).

For example, if you have a question asking for gender and you have two answer choices — Male and Female, you can use a pie chart to show how individual data set stack against the whole.

7.2.2 Pie Chart Customizations

The options available are:

Widget Heading: You can add a widget heading that would appear on top of the widget. You can also insert piping using the Break by data. You can also pipe filter the widget heading that can be seen on the Dashboard page. The widget heading allows you to give viewers an idea of what the widget depicts.

Bold: Turn the widget text to bold.
Text size: Change the size of the text.
Text Color: Manage the color of the text.
Alignment: Choose between three alignment options — Left, center, and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter, and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: When enabled, this shows the total number of responses on the top left side of the widget.

Sub-option of Select Value: There are minor customization options available under each Metric that you have added.

Rename: Rename the Metric.
Duplicate: Duplicate the metric.
Delete: Delete the metric.

Theme: Under the Designs section, you can toggle between different themes. You can choose from the 6 available options or inherit theme from page.

Label: With this, you can manage the label of the data fields. These options help you customize the information shown regarding the data in the widget.

Show Zero Value: View the data sets which has zero as their value. For example, if you have one data field which has zero as its value, usually you would want to hide it from your pie chart. Enabling this will allow you to view zero values.
Label Positions: Change the position of labels. You can either place them in a circle or outside.
Show Percent: With this, you can choose to show the data of your individual slice in percentage.
Show Count: With this, you can show the count data for each individual pie slice.
Label Decorations: With this, you can manage the look of labels. You can make the Label text Bold, Centre aligned, and Italic.

Show Legend: Legend refers to the metric details shown within the pie. For example, if you have Yes and No as two options, the legend is the detail that shows Yes and No and their respective color. You can toggle between four positions available — Top, Bottom, Left, and Right.

Tooltip: Tooltip refers to the information shown when you hover the cursor over the pie. There are further options available that can be enabled.

Tooltip: You can enable or disable it with the button.
Show Percentage: View the data of the slice in percentage when you hover over it.
Show Count: View the data of the slice in count when you hover over it.

Others: There are other options available that can be customized.

Decimal Places: You can select how many decimal places will be shown in the data
Sort Fields: You can sort the fields in the widget with respect to their order of appearance. You have the option of ascending, descending, and no sorting.

7.3 Donut Chart

The donut chart is a circular statistical graphic, like the pie chart. It is divided into slices to show the numerical proportion of all the answer choices. With Xebo.ai, you get multiple designs, themes, and styles for the Donut chart widget.

7.3.1 Use of Donut Chart

Donut charts are used to show the proportions of categorical data, with the size of each piece representing the proportion of each category.

The donut chart is like the pie chart, except in the Donut chart the center portion of the circle is hollow.

The individual slice in the donut chart signifies the proportion of the individual data set stacked against the whole (100%).

For example, if you have a question asking for respondent’s purpose of visit and you have three four choices, you can use a donut chart to showcase your data as to how each option is in proportion to the whole.

7.3.2 Donut Chart Customizations

The options available are:

The customizable options are:

Bold: This allows you to make your text bold,
Text size: You can change the size of the text.
Text Color: You can manage the color of the text.
Alignment: Choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter, and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: Show the total number of responses on the top left side of the widget.

Sub-option of Select Value: There are minor customization options available under each Metric that you have added.

Rename: Rename the metric.
Duplicate: Duplicate the metric.
Delete: Delete the metric.

Designs: Manage the design of the Donut Chart. You can change the chart type, style and design.

Style: Change the style of the donut chart. You can toggle between Full donut, half donut, thin donut and polar donut.

Theme: You can toggle between different themes. There is a total of 6 theme options available, including the option to inherit theme from page.

Label: With this, you can manage the label of the data fields. These options help you customize the information shown regarding the data in the widget.

Show Zero Value: Display the answer choices with values as zero. For example, if you have a data field that has its value as zero, it is usually not shown in the widget. Enable this to show zero values for data fields on the chart.
Label Positions: Change the position of labels. You can either place them in a circle or outside.
Show Percent: View the data of the individual slice in terms of percentage.
Show Count: View the count data of individual slices.
Label Decorations: With this, you can manage the look of labels. You can make your text Bold, Center aligned, and Italic.

Show Legend: Legend refers to the metric details shown with the bar which indicate what the individual bar represents. For example, if you have Yes and No as two options, the legend is the detail that shows Yes and No and their respective color. You can toggle between four positions available — Top, Bottom, Left, and Right.

Tooltip: Tooltip refers to the information shown when you hover the cursor over the Donut. There are further options available that can be enabled.

Tooltip: You can enable or disable it with the button
Show Percentage: You can enable the percentage view when you drag the cursor on the Donut
Show Count: You can enable the count view when you drag the cursor on the Donut

Others: There are other options available that can be customized.

Decimal Places: You can select how many decimal places will be shown in the data
Sort Fields: You can sort the fields in the widget with respect to their order of appearance. You have the option of ascending, descending, and no sorting.

7.4 Line Graph

A line graph is a type of chart used to show information that changes over time. It uses a linear line to showcase different data points across a two-axis graph. A line graph is best used to showcase trajectory over numerous individual data sets.

7.4.1 Use of Line Graph

Line graphs are used to track changes over short and long periods of time. When changes are smaller, line graphs are preferable to bar graphs. When you have numerous data set across the chart, a line graph traces the data sets and creates a line through the data set to showcase a trajectory.

Let’s say you want to show the monthly trend of overall satisfaction; you can use Line Graph to show you data sets across a two-axis chart.

7.4.2 Line Graph Customizations

There are numerous features available for you to customize your line graph.

The options available are:

Bold: This allows you to make your text bold.
Text size: Change the size of the text.
Text Color: Manage the color of the text.
Alignment: Choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: Show the total number of responses on the top left side of the widget.

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Sub-option of Select Value: There are minor customization options available under each Metric that you have added.

Change Color: Change the color of the data point for the metric.
Rename: Rename the Metric.
Duplicate: Duplicate the metric.
Delete: Delete the metric.

Designs: Manage the design of the Line Graph. You can change the graph type, style, and design.

Style: In this, you can toggle between different types of styles available. The two available options are line and spline. The difference between them is that while line refers to a graph with straight lines and sharp edges, spline has slight curves at edges when tracing the data on a graph. Below is an example of a spline type of Line Graph.

Theme: You can toggle between different themes.

Label: With this, you can manage the label of the data fields. These options help you customize the information shown regarding the data in the widget.

Show Zero Value: Display the answer choices with values as zero. Usually, such data sets are hidden but if you wish to show zero value data sets on your graph, you can enable it from here.
Show Percent: When enabled, this would show the data sets in percentage.
Show Count: When enabled, this would show the count data for each data set.

X-Axis: Manage the design for the X-axis.

Show Axis: Disable and enable the X-axis line.
Line Color: Change the color of the X-axis line, making it customizable as per your design.
Title: Provide the title of the X-Axis. This helps in making it clear what the axis signifies.
Title Color: Change the color of the title of the X-axis.
Title Position: You can toggle between the left, center, and right positions for the title.
Label: Label shows you the details of the data sets on the X-axis. You can enable it to be shown while disabling it would hide the Labels for the X-axis.
Show Ticks: Ticks are the separator between two data points on the axis. You can enable or disable this using the option

Y-Axis: Manage the design for the Y-Axis.

Show Axis: Disable and enable the Y-axis line.
Line Color: Change the color of the Y-axis line, making it more adaptive to your design needs.
Title: Provide the title name of the Y-axis, making it clearer what the axis signifies.
Title Color: Change the color of the title.
Label: Label shows you the details of the data sets on the Y-axis. You can choose to show the details by enabling it and hide it by disabling it.
Label Position: Manage the position of the label.
Grid Lines: Insert a grid line between two points with respect to the Y-axis. This allows you to measure your data across the coordinates easily.
Show Ticks: Ticks are the separator between two data points on the axis. You can enable or disable this using the option

Show Legend: Legend refers to the metric details shown with the bar which indicate what the individual bar represents. For example, if you have Yes and No as two options, the legend is the detail that shows Yes and No and their respective color. You can toggle between four positions available — Top, Bottom, Left, and Right.

Others: There are other options available that can be customized.

Transpose: With this, you can alter the data shown in your widget. Transpose means to change the order. If you have only Break by applied and you apply transpose, your data would become one metric, stacked on top of each other. If you have Break By and Nested By both applied, the data will change its order. Your Break By data replaces data with Nested By and vice versa.
Show in Percentage: When enabled, you see the data in percentage form. Useful when you want a percentage representation of the data.
Decimal Places: You can select how many decimal places will be shown in the data
Limit Fields: Limit the number of fields to be shown in the graph. Zero would mean all the fields.
Start Offset: Select the number of data points to remove from the X-axis. If you select 2 then two data points are removed from the start.
End Offset: This works similarly to the previous option. The only difference is that the number you select here are reflected in the data points being removed from the right side of the X-axis. If you select 2, two data points from the end are removed.
Cut-Off Threshold: This allows you to set a threshold for the data on the Y-axis. The data point with data that crosses the threshold are shown and the ones below that won’t be shown.

7.5 Area Graph

An area graph is a type of chart used to show information that changes over time. Area Graph is based on Line graph with the only difference being that area under the lines are filled in Area Graph.

7.5.1 Use of Area Graph

Area graphs can be effective for showing the rise and fall of various data series over time.

Let’s say you want to show the overall satisfaction across a monthly trend; you may use an Area Graph to show it.

7.5.2 Area Graph Customizations

There are numerous features available for you to customize your area graph. The options available are:

Bold: This allows you to make your text bold.
Text size: You can change the size of the text using.
Text Color: You can manage the color of the text.
Alignment: Choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: Show the total number of responses on the top left side of the widget.

Sub-option of Select Value: There are minor customization options available under each Metric that you have added.

Change Color: Change the color of the data point for the metric.
Rename: Rename the Metric.
Duplicate: Duplicate the metric.
Delete: Delete the metric.

Designs: Manage the design of the Area Graph. You can change the graph type, style, and design.

Style: In this, you can toggle between different types of styles available. The available options are sharp edges and rounded edges.

Theme: You can toggle between different themes. There is a total of 6 options available, with each changing the color of the graph including inherit theme from page.

Label: With this, you can manage the label of the data fields. These options help you customize the information shown regarding the data in the widget.

Show Zero Value: Display answer choices with values as zero. Usually, the data sets with zero value are hidden but you can enable it to be shown.
Show Percent: Display the individual data set in percentage.
Show Count: Show the count data of the individual data set.

X-Axis: Manage the design for the X-axis

Show Axis: Disable and enable the X-axis line
Line Color: Change the color of the X-axis line as per your design requirements
Title: Provide a title for the x-axis. This allows you to clearly state what the axis signifies
Title Color: Change the color of the title of the X-axis
Title Position: You can toggle between the left, center, and right positions for the title of the Axis
Label: Label shows you the details of the data sets on the X-axis. You can enable and disable it from here.
Show Ticks: Ticks are the separator between two data points on the axis. You can enable or disable this using the option

Y-Axis: Manage the design for the Y-Axis

Show Axis: Disable and enable the Y-axis line
Line Color: Change the color of the X-axis line as per your design needs
Title: Provide a title for the y-axis. signifying what the axis represents
Title Color: Change the color of the title
Label: Label shows you the details of the data sets on the Y-axis.
Label Position: Manage the position of the label. The available options are — right, left and center
Grid Lines: Insert a grid line between two data sets. For example, if your Y-axis has 0 to 10 as its labels, this creates a grid line for every number, making it easy to comprehend your bar’s data in relation to Y-axis.
Show Ticks: Ticks are the separator between two data points on the axis. You can enable or disable this using the option

Others: There are other options available that can be customized.

Transpose: With this, you can alter the data shown in your widget. Transpose means to change the order. If you have only Break by applied and you apply transpose, your data would become as one metric, stacked on top of each other. If you have Break By and Nested By both applied, the data will change its order. Your Break By data replaces Nested By and vice versa.
Show in Percentage: When enabled, you see the data in percentage form. Useful when you want a percentage representation of the data.
Decimal Places: You can select how many decimal places will be shown in the data
Limit Fields: Limit the number of fields to be shown in the graph. Zero would mean all the fields.
Start Offset: Select the number of data points removed from the X-axis. If you select 2 then two data points are removed from the start.
End Offset: This works similarly to the previous option. The only difference is that the number you select here is reflected in the data points being removed from the right side of the X-axis. If you select 2, two data points from the end are removed.
Cut-Off Threshold: This allows you to set a threshold for the data on the Y-axis. The data point with data that crosses the threshold are shown and the ones below that won’t be shown.

7.6 Gauge Chart

The gauge chart is like Pie Chart and Donut Chart. It uses a needle to indicate the data point. It shows the maximum, the minimum, and the present value of the data being analyzed.

A gauge chart is a type of data visualization often used to display a single data value with a quantitative context. With a shape that resembles a speedometer, this chart aims to track the progress of a KPI.

7.6.1 Use of Gauge Chart

It is important to consider that this type of visualization is mostly used to display one single value. The popular use of this chart is for target metrics. Using them in this context will help you understand the performance of a specific KPI based on a target you pre-defined.

For example, if you wish to display the overall visit experience rating given to you by your customers on a scale of 1-4, you can use a gauge chart to show the result.

7.6.2 Gauge Chart Customizations

There are many features available to customize the gauge chart widget in your dashboard. The options available are:

Widget Heading: You can add a widget heading that would appear on top of the widget. You can also insert piping using the Break by data. The widget heading allows you to give viewers an idea of what the widget depicts.

Bold: This allows you to make your text bold.
Text size: You can change the size of the text.
Text Color: You can manage the color of the text.
Alignment: Choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: Show the total number of responses on the top left side of the widget.

Select Comparison: Shows you the change in the data over a selected period. This is helpful in tracking the change of data over a period, hence giving us comparative data. However, the data shown in the comparison is depicted in percentage. So, if you witness a 20% change in data, it depicts that it has witnessed a change of 20% of the last data set.

Designs: Manage the design of the Bar Chart. With Xebo.ai, you have the option to customize the designs of the widget. You can change the chart type, style, and design.

Style: Toggle between different style options of gauge chart available. There are a total of 5 style options available.

Limit: With this, you can set the limit of the gauge chart. You can set a maximum and minimum limit for the chart. This would determine the maximum and minimum value shown on the gauge.

Label: With this, you can manage the label of the data fields. These options help you customize the information shown regarding the data in the widget.

Decimal Places: Set the number of decimal places allowed in your data point.

7.5.3 Speed Gauge 2 Chart

If you have selected Speed Gauge 2 from the Style option, you further get the option to customize the color and range. Customize the color for a separate range. You can change the range, and it can be set with a negative value too.

To customize the colors and range, click Range & Color.

7.7 NPS (Net Promoter Score) Chart

NPS Chart is used to create a widget based on your NPS question in the survey. NPS chart widget arranges the survey data in an NPS question with customization options available.

With a dedicated NPS widget, users can directly showcase their NPS question data with NPS Widget.

7.7.1 Use of NPS Chart

As the name suggests, this chart type is dedicated to showcasing NPS question data. With this widget type, users have the option to showcase their Net Promoter Score in various styles, including circular and horizontal scales.

If you have an NPS question in your survey, you can directly select that question for the widget, and it would show you the NPS data.

7.7.2 NPS Chart Customizations

The features available are:

Bold: This allows you to make your text bold.
Text size: You can change the size of the text.
Text Color: You can manage the color of the text.
Alignment: Choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: Show the total number of responses on the top left side of the widget.

Select Comparison: Display change in the data over a selected period. This is helpful in tracking the change of data over a period, hence giving us comparative data. However, the data shown in the comparison is depicted in percentage. So, if you witness a 20% change in data, it depicts that it has witnessed a change of 20% of the last data set.

Designs: Manage the design of the Gauge Chart. You can change the chart type, style, and design.

Style: Toggle between different style options of gauge chart available. There are four NPS scales available in the style section.

Limit: With this, you can set the limit of the NPS chart. You can set a maximum and minimum limit for the chart. The minimum defines the minimum number acceptable on the chart while the maximum would set the maximum data number allowed on the chart.

Label: With this, you can manage the label of the data fields. These options help you customize the information shown regarding the data in the widget.

Decimal Places: Set the number of decimal places allowed in your data point.

7.7.3 Multi NPS Widget

You now have the option to add multiple NPS in a single widget. This is useful in the case you have a Multi NPS question type or wish to depict two NPS in a single widget.

To display two NPS values, add a second metric in the Select Value section.

7.8 Data Trends

Data Trends widget is used to show the data trend in your survey result. Data trends track the collective data to show a trend in the result, giving us a prediction of where the data leads us to.

7.8.1 Use of Data Trends

Data trends are used to showcase the change in data sets over a period. Let’s say you want to analyze your rating or NPS for a particular parameter over three months to analyze the change in data, you can use a Data trends chart to showcase your data.

For example, you have calculated overall visit experience across Branch, Call Centre and Digital Banking. Now you want to see the change in NPS over a period of three months or more, you can use Data trends to do that.

7.8.2 Data Trends Customizations

There are few customizable options available:

Bold: This allows you to make your text bold.
Text size: You can change the size of the text.
Text Color: You can manage the color of the text.
Alignment: Choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: Show the total number of responses on the top left side of the widget.

Sub-option of Select Value: There are minor customization options available under each Metric that you have added.

Change Color: Change color of the data point for the metric.
Rename: Rename the Metric.
Duplicate: Duplicate the metric.
Delete: Delete the metric.

Trend Options: Customize your data trend chart using numerous available options:

Chart Type: Select a chart type. The options available are — Line, Area, Spline, Area Spline, Bar. Line Chart would just show the lines on a 2D graph while Area chart shades the portion below the line. You can also use Spline, which is like a line graph, but the edges are curved.
Group By: Group your data based on the different time periods. You can select between a day to 6 months.
Starting Offset: The number you select here defines the number of data points removed from the X-axis. If you select 2, 2 data points are removed from the start.
Rolling Data: Rolling data adds the previous data with the current data to show a sum. For example, if you have data trends of 7 days and have added 1 as the value for rolling data, it will add one previous value to the current value.
Exclude Time Interval: Exclude a particular time interval from your data point. For example, if you have selected 6 months’ period and wish to omit a particular month, you can select the month and the data for that period won’t reflect in the data trends chart.
Navigator: Display or hide the navigator bar under the data trends chart
Scroll Bar: Display or hide the scroll bar in the navigator.

Designs: Manage the design of the Gauge Chart. You can change the chart type, style, and design.

Theme: Toggle between different themes options of the trends chart available. There are a total of 6 options available.

Limit: This allows you to decide the maximum and minimum value that is shown on the Y-axis of the trends chart. By default, it is set at zero and the maximum value that any individual data set has.

X-Axis: Manage the design for the X-axis

Show Axis: Disable and enable the X-axis line.
Line Color: Change the color of the X-axis line as per your design need.
Title: Add a title for the x-axis, which would make it easier to comprehend what the axis signifies.
Title Position: You can toggle between the left, center, and right positions for the title.
Grid Lines: Insert a grid line between two bars. It would make it easier to separate two or more data sets on the widget.
Show Ticks: Show or hide the tick, which separates different data points on the axis.

Y-Axis: Manage the design for the Y-Axis

Show Axis: Disable and enable the Y-axis line.
Line Color: Change the color of the X-axis line as per your design need.
Title: Add a title for the Y-axis which would make it easier to comprehend what data type the axis signifies.
Label Position: Manage the position of the label.
Grid Lines: Insert a grid line between two data sets. For example, if your Y-axis has 0 to 10 as its labels, this will create a grid line for every number, making it easy to comprehend your bar’s data in relation to Y-axis.
Show Ticks: Show or disable the tick, which separates different data points on the axis

Tooltip: Tooltip refers to the information shown when you hover the cursor over the bar. You can toggle it off or on.

Others: There are other options available that can be customized.

Labels: Shows the value of each data set on the chart
Decimal Places: You can select how many decimal places will be shown in the data

7.9 Simple Table

The simple table widget allows you to create a table as a widget. You can customize the table to create complex matrices, add multiple value, columns and rows to depict your survey data in a tabular manner.

7.9.1 Use of Simple Table

The primary use of a Simple table is to showcase informative data in tabular format. In this, you can have a static row displaying the information heading and a second row showing the value.

Below is an example of a Simple table:

7.9.2 Simple Table Customizations

You can customize the widget with these available options:

Bold: This allows you to make your text bold.
Text size: You can change the size of the text.
Text Color: You can manage the color of the text.
Alignment: Choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: Show the total number of responses on the top left side of the widget.

Add Static Row: Add a static row that can have one or more predefined values. Click the button and add the number you wish to add to the row. You can separate the number for each row with a comma.

Designs: Manage the design of the Table. With Xebo.ai, you have the option to customize the designs of the widget.

Theme: You can toggle between different themes. There is a total of 6 available options.

Row: Manage your rows in the table

Header: Add a header for the top left section that houses data points. This would help you signify what the column stands for.
Row Percentage: Shows all the data in a percentage format. This includes the static row and the row with the data.
Percentage Base: Toggle between count and metric based.
Color Palette: Change the color of the row as per your design need.
Highlight Top Score: Show the top score in the value row/s. You can add the number of top scores show by changing the number. So, if you have set the number at two, it would highlight the top two scorers for each column.
Scores Color Palette: Change the color for the top scores shown. Click the plus sign to assign different colors to different scores.

Columns: This allows you to customize the columns in your chart

Header: Change the header for your column
Color Palette: Change the color of your column
Highlight Top Score: Show the top score in the columns. You can add the number of top scores show by changing the number.
Scores Color Palette: Change the color for the top scores shown. Click the plus sign to assign different colors to different scores

Others: There are many other options available:

Transpose: With this, you can alter the data shown in your widget. Transpose means to change the order. If you have only Break by applied and you apply transpose, your data changes the position. Earlier what housed in the first row is now in the first column and vice versa, changing the axis of both the field indicators. So, if your table was 4×5, it would now be 5×4.
Hide left Title: Hide the left row completely.
Decimal Places: You can select how many decimal places will be shown in the data.
Highlight Negative Value: Highlight all the negative values in the table. You can change the color of the highlighter.
Minimum Responses: set the minimum response and any bar with fewer data won’t be reflected.

7.9.3 Break By on Simple Table

When applying a break by in the Simple Trends table, you get some options that are limited to the widget type. The two major options are

Multi Sort: Change the sorting order of the matrix. You can create deeper levels and alter the sort order based on your requirement.
Hide Edata: Hide the Embedded data in the table. This is exclusive to Simple Table.

7.10 Response Table

Response Table widget is used to show the survey response for a particular question/ combination variable.

This widget is used when you wish to show the survey response in a widget. Once you select the data field in the widget, it shows you all the responses for the question/variable in a tabular manner.

7.10.1 Use of Response Table

The primary use of the Response Table is to showcase all the responses for a particular question in a tabular manner.

Below is an example of a response table:

7.10.2 Response Table Customization

You can further customize the widget with these available options:

Bold: This allows you to make your text bold.
Text size: You can change the size of the text.
Text Color: You can manage the color of the text.
Alignment: Choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: Show the total number of responses on the top left side of the widget.

Sub-option of Select Value: There are minor customization options available under each Metric that you have added.

Rename: Rename the Metric.
Duplicate: Duplicate the metric.
Delete: Delete the metric.

Designs: Manage the design of the table. With Xebo.ai, you have the option to customize the designs of the widget. You can change the theme.

Theme: You can toggle between different themes. There is a total of 6 theme options available for the widget including the ability to inherit from page.

Row: Manage your rows in the table.

Color Palette: Change the color of the row

Columns: Customize the columns in your chart

Color Palette: Change the color of your column

Others: There are many other options available, this allows you to manage them.

Hide left Title: Hide the left row completely. Once you do that, you will only be shown the answers in the right column.
Blank Entry Text: Show the text for the blank entries. This comes in handy for those responses where there are no answers. In such a case, this blank entry text would replace the blank entry.
Long Text: include the long text answers in your table. This is useful when the question or the variable consists of a long text question type. Enable this to show the entire long text response.

7.11 Image Widget

Image widget is used to upload an image to your dashboard. This is used to customize your widget as per your design requirements to make it more visually interactive. You can add images, customize the widget to match the look and feel of your brand.

7.11.1 Use of Image Widget

The primary use of the Image widget is to add an image to the Dashboard to make it visually more interactive. Brands and businesses use this feature to make the dashboard in sync with their brand design.

7.11.2 Image Widget Customization

The customizable options available are:

Select Image Source: You can upload an image via your image library or by uploading from your device.

Options: Customize the way the image appears

Image: Adjust the way the image appears. You can select Fill or Center
Position: Manage the position of the image — Fit or Stretch
Hide in Mobile View: hide the image in the mobile view of the dashboard.

7.12 Video Widget

Video widget is used to upload a video to your dashboard. This is used to customize your widget as per your design requirements to make it more visually interactive. You can add videos, customize the widget to add tutorials, help videos and demonstrations.

7.12.1 Use of Video Widget

The primary use of the video widget is to add an image to the Dashboard to make it visually more interactive. Brands and businesses use this feature to make the dashboard informative by including tutorials, help videos or demonstrations.

7.12.2 Video Widget Customization

The customizable options available are:

Hide in Mobile View: hide the image in the mobile view of the dashboard.

7.13 Rich Text Widget

Rich Text widget is used to create a document file in your dashboard. You can create a widget that would show the texts you wish to add to your dashboard. Creating a rich-text widget is like creating a word file.

7.13.1 Use of Rich Text

A rich text widget is primarily used to display information in a designed format. Below is an example of a rich-text widget in making where information is displayed in a designed format by the user.

7.13.2 Rich Text Customizations

There are several customization options available:

Others: There are other options available that can be customized.

Number Format: Specify the format to use for numbers between Indian and International formats.
Decimal Places: You can select how many decimal places will be shown in the data
Background Color: Change the background color of the widget
Hide in Mobile View: Hide the widget in the mobile view.

7.13.3 Rich Text Preview Box

Customize and preview your rich text box. There are multiple options available that we will explore in this section.

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File: This would allow you to add a new document, preview your document, and print it.

Edit: Edit option allows you to edit your document. The available options are Undo, Redo, Cut, Copy, Paste, Paste as text, Select All, Find and Replace.

View: Just as the name suggests, this allows you to view the document in different modes. The available options are Visual aids, Fullscreen mode, and preview mode.

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Insert: Insert certain elements into your document

Insert/edit image: You can add an image or edit the existing image in the document.
Link: You can insert a link in your document by adding a hyperlink.
Insert/edit video: You can add a video and edit an existing video using this section.
Table: You can add a table to your rich text using this feature. You can select the matrix for the table and add data to it.
Special Character: Add a special character to your text.
Horizontal Line: You can add a horizontal line to your document.
Page Break: Just like a word file, you can add a page break to your document.
Anchor: You can anchor a text.
Insert Date Time: You can insert date or time or both.

Format: You can add format to your text using the options available under the Format. The available options are:

Bold
Italic
Underline
Strikethrough
Superscript
Subscript
Code: You can insert HTML code to your text.
Blocks: Manage the headings and subheadings of your text using the options available.
Align: You can align your text using one of the four options available.
Clear Formatting: Removes all the formatting from your text.

Table: You can manage or add a new table. You can further add or remove rows and columns and merge cells.

Piping: In the rich text box, you get the option to pipe Value fields, current date, and current time. This allows you to include these data in your Word document without having to manually enter it.

7.14 Wordcloud

Wordcloud helps you perform the sentiment analysis on your survey data. With this widget, you are shown the wordcloud which indicates the keywords used by respondents in the survey.

Apart from that, you are also given a table that shows all the individual responses.

7.14.1 Use of Wordcloud

Wordcloud comes in handy when you want to perform sentiment analysis to gauge the sentiment of your customers by identifying keywords.

For example, if you have conducted a survey about company feedback, you can use wordcloud to identify the words your customers are using to describe you.

7.14.2 Creating a Wordcloud Widget

Step 1: On Edit Mode, click the Add Widget button.

Step 2: From the widget selection, click Wordcloud.

Step 3: Click + Add Values to add an open-ended question.

Step 4: Use the SENTIMENT function and select an appropriate open text response variable from the list. You may select a combination variable which consists of multiple open-ended questions as dashboard variables for analyzing multiple questions in a single Wordcloud widget.

Step 5: Once configured, click Apply to save the value.

7.14.3 Wordcloud Customizations

While Wordcloud is designed to detect words on its own, you can merge two or more words to create a new word for the wordcloud. You can also exclude certain words that won’t be shown in the wordcloud. Wordcloud provides you an insight into the minds of your customers and the sentiments they display for your brand/product/service.

You can customize the widget with few customizable options available:

Widget Heading: You can add a widget heading that would appear on top of the widget. You can also insert piping using the Break by data. You can also pipe filters in the widget heading that can be seen on the Dashboard page. The widget heading allows you to give viewers an idea of what the widget depicts.

Bold: This allows you to make your text bold.
Text size: You can change the size of the text.
Text Color: You can manage the color of the text.
Alignment: Choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter and global-time-filter. The total shows you the total count of the responses, month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show number of records: show the count of records over the widget.

Text Analysis Table: Customize the text analysis table.

Allow Search: enable the search option in the table that would allow you to search for particular words.
Allow Filters: enable the filter options that would further help customize the data in the widget.
Show Meta: Show metadata data, leading you back to the question from where you got the data. Add a button in the table section for each response.
Color: It changes the color of the text of the Analysis table
Show Edata List: Once you have enabled Show Meta, this becomes available. Once enabled, you can see the meta data (if available) alongside the individual responses. This is shown under the individual statement in the table. In this case, we have selected the region as meta data to be shown

Designs: Manage the design of the widget. With Xebo.ai, you have the option to customize the designs of the widget.

Style: In this, you can toggle between different styles. In wordcloud, you are provided with just two options.

Basic Configuration: Customize the word cloud words.

Custom Words: Set a defined number of words shown in the wordcloud.
Show Ticket: Displays if any ticket is generated against a particular word in the wordcloud.
Show As Percent: Displays the percentage of the number of words in comparison to the total volume.
Show as: toggle between showing just the table, word cloud, or both.

Merge Words: add multiple words together to create one word using tags. To merge words:

Exclude Words: exclude certain words from your word cloud.

7.14.4 Wordcloud Style 1

In the Wordcloud widget, we have two style options to choose from. While we have shown Style 2 above, we will now see the features available to us in Style 1.

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In addition to the above customizations, the Wordcloud Style 1 offers these additional configurations:

Colors: Change the display color for the three sentiment options — Positive, Negative, Neutral.

Orientations: Change the orientation of the sentiment words.

No of Orientations:
Min Orientation Angle
Max Orientation Angle
Exclude Words

7.14.5 Merging Words in Wordcloud

With word cloud, you can merge two or more words to create a new custom word. This feature is available under the Merge Words section. Once you have clicked on it, a popup would open that would show you all the keywords. Enter the tag at the top and select the words you wish to merge. The tag is the reference name to identify the merged word. Once you have added multiple words, click Save to save the new merged word.

7.14.6 Analyzing a Wordcloud Widget

Once a Wordcloud widget is created, the user can view the keywords that are populated in the widget. Each keyword has the following attributes:

The size of the keyword represents the volume of responses, with bigger keywords being part of a larger number of open-ended responses. To view full statistics, user can hover on the keyword to view additional details.

User can use the Search functionality to search for responses based on the keywords present in them.

The Sentiment Filter can be used to preview keywords and view open ended responses specific to the selected Sentiment. The options available are Positive, Negative, Mixed and No Opinion.

7.15 CSAT Widget

CSAT widget tells you about the customer satisfaction levels. This widget uses the data from your rating questions or graphical rating questions and depicts the data in terms of customer satisfaction level based on the rating your customers have given to you.

7.15.1 Use of CSAT Widget

CSAT widget is used when you want to measure the customer satisfaction level. Like you have a dedicated NPS question for the NPS widget, you can assign a graphical rating question for the CSAT widget.

In the survey, you can ask your customers something like, “How satisfied are you with our service/product?” and you can ask them to rate on a scale of 1-5. With the help of the CSAT widget, you can calculate your CSAT score.

7.15.2 CSAT Widget Customization

The options available are:

Widget Heading: You can add a widget heading that would appear on top of the widget. You can also insert piping using the Break by data.

Bold: This allows you to make your text bold.
Text size: You can change the size of the text.
Text Color: You can manage the color of the text.
Alignment: Choose between three alignment options — Left, center and right.
Insert Piping: Pipe information. The available options are total, month, widget-time-filter, and global-time-filter. The total shows you the total count of the responses, the month shows you the month of widget creation, widget time filter shows you the time as per the widget.

Show Number of Response: Show the total number of responses on the top left side of the widget.

Sub-option of Select Value: There are minor customization options available under each Metric that you have added.

Rename: Rename the Metric.
Delete: Delete the metric.

Designs: Manage the design of the Bar Chart. With Xebo.ai, you have the option to customize the designs of the widget. You can change the chart type, style, and design.

Style: Change the chart type. The available options are — Circular Scale, Horizontal Scale and Numeric Scale.

Theme: Change the theme of the NPS widget. You have an option to inherit the theme from the Dashboard page or select the 5 preset options available.

Range and Color: You can assign a range to your scale and assign a different color to each range. This helps in easy reading of the scale. This is only available if you have a circular scale selected as style.

Limit: You can set the maximum limit of the scale.

Label: With this, you can manage the label of the data fields. These options help you customize the information shown regarding the data in the widget.

X-Axis: Manage the design for the X-axis.

Label: You can change the color of the label data shown in the widget. This refers to the color of the text alongside the 5 individual scale indicators.

Others: Manage the addition widget settings. The available options are:

Decimal Places: Select how many decimal places will be shown in the data
Custom Colors: When enabled, you can assign a custom color palette to each individual 5 scores.

7.15.3 Multi CSAT Chart

If you wish to include multiple CSAT scores inside a single widget, you can use the Multi CSAT Chart. This allows you to add multiple CSAT values to your widget.

Below is an example of a Multi CSAT widget:

Select Computation: Configure what needs to be shown in the Multi CSAT widget. You can select between CSAT Breakdown and CSAT Score. Please note that the CSAT Score is calculated based on the top-2 boxes methodology.

7.16 Text Genie Widgets

Dashboards allow you to include certain widgets from your Text Genie projects created on your account. The benefit of including Text Genie widgets in your dashboard is that you can unify feedback from advanced text analytics and include it with your dashboard widgets.

7.16.1 Creating a Text Genie Widget

Step 1: In the widget type section, select one of the available Text Genie widgets.

Step 2: Choose a project from which you want to import the specific component of Text Genie and click Save & Continue.

Step 3: Click Create to add the Text Genie widget to your dashboard.

7.16.2 Types of Text Genie Widgets

Text Genie Sentiment Trends - Visualizes overall sentiment changes over time using trend charts, helping track whether sentiment is improving or declining.

Text Genie Theme Sentiment Trends - Breaks down sentiment by specific themes (e.g., "Staff Quality," "Cleanliness"), showing how sentiment for each theme evolves independently.

Text Genie Browse Theme - Provides an interactive interface to explore specific themes and read associated customer feedback excerpts, enabling detailed investigation.

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Text Genie Word Cloud - Displays words sized by frequency, giving an intuitive at-a-glance view of the most discussed themes in feedback.

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Text Genie Feedback - Shows actual verbatim customer feedback excerpts filtered by sentiment or theme, providing authentic customer voice.

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Text Genie Theme Card - Displays individual theme metrics in card-based format, ideal for comparing themes and executive summaries. Provides a glimpse on issues, actionable and dominant segments.

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