QR Channel

QR Channel




    










Data Collection & Distribution

User Manual — QR Channel




D.2 QR Channel 

The QR Channel allows you to create QR codes that point to your survey link. This is useful when you want users to take surveys by scanning a QR code and filling up the survey on their device. The QR code can be shared digitally as a PNG or printed to be displayed in offline locations.

QR Channel is used when you want to collect responses from an offline branch of your organization. Customers can scan the QR code to provide responses for feedback surveys and opinion polls.

2.1 How to Create QR Channel

Step 1: On the Distribute tab, click the QR icon to create a QR Channel Distribution.

Step 2: Enter the desired name for the QR Channel.

Step 3: Click Next.

Step 4: Customize the appearance of the QR code by configuring the following options:

  1. QR Color: Modify the color of the QR Code.
  2. Upload Logo: Upload a logo to be included inside the QR Code.

  1. Customizable text: Customize the survey link as per your preference to include details such as survey name or attributes such as department or branch for the survey respondents.

Step 4: Click the Download icon to download the QR Code as either a PNG or SVG.

2.2 Multiple QR Codes

Use this feature to generate multiple QR codes for the same survey, each with unique embedded data.

An embedded data is a custom variable that allows you to segment or categorize the responses received on a survey. It allows for identification of which QR code was used for filling the survey.

By creating multiple QR codes, you can assign an Embedded Data field, such as Branch, and specify a unique value for each QR code. This enables you to collect responses for the same survey while distinguishing which branch each response came from.

To create multiple QR Codes:

Step 1: Click Generate Multiple QR Code.

Step 2: Click Add New or choose Bulk Upload to create multiple QR codes via an excel sheet.

Step 3: Specify the name of the URL and specify the key on which value needs to be assigned.

By clicking the + icon, you can add additional embedded data key-value pairs to the same link.

Step 4: Click Add to create a link associated with the new QR Code.

Step 5: Alternatively, you can click the Bulk Upload button to download a template and fill out the embedded data values for each link, allowing you to generate multiple QR codes in a single step.

Step 6: Click the eye icon to Preview the QR code for the specific link, along with the ability to download as PNG or SVG.

Alternatively, once you have generated multiple links, you can click the Download icon to download all the QR Codes in either PNG or SVG.

2.3 QR Channel Customization

Various settings can be configured for the survey link associated with the QR Code. To configure these settings:

Step 1: Click the Configure option.

Step 2: Click the + icon to expand the configuration for a specific option.

The following configurations can be applied to the QR Channel:

  1. IP Restriction: Allow surveys to be taken or blocked from specified IP addresses.
  2. Response Limit: Automatically close the channel after a chosen number of responses are recorded.
  3. Survey Domain: Choose whether the survey link runs on a custom domain or the default platform domain. 
  4. Survey Sub Domain.: Define a custom subdomain segment for the survey URL. 
  5. Anonymous Responses: Control whether respondent identity and customer data are stored with survey results. When enabled, the system anonymizes all PII data for collected responses.
  6. Multiple Responses: Decide how many times and how often a respondent can complete the survey.
  7. Survey link refresh setting: Control whether returning respondents resume or restart their response when reopening the link. 

  1. Cut-off Date and Time: Schedule an automatic date and time when the channel distribution stops accepting responses. 
  2. Response Editing.: Decide if respondents can change their answers during or after the survey. 
  3. Intro page: Show or hide an introductory page before the first question. 
  4. eData Encryption: Enable or disable encryption of stored embedded data.
  5. Completion Rule: Turn on advanced rules that control destinations after exiting, completion, or disqualification. This allows you to customize the URL that is visible when a user completes the survey or allows you to configure the message or URL when logic rules disqualify a respondent; quota is exceeded or met.